Reliability When You Need It Most
At Authentic Watch Co, we prioritise the trust and satisfaction of our customers. We understand that purchasing a watch is an investment, and we want to ensure that you feel confident and secure throughout the process. Our commitment to buyer protection is reflected in the following key features:
12 MONTHS WARRANTY
NO HASSLE RETURNS
With our 12 months free warranty, full servicing, and no-hassle returns, it’s no wonder why we are rated so highly by our customers.
Payment Via Escrow Service
We offer a secure and reliable payment option through an escrow service. This provides an additional layer of protection for both buyers and sellers, ensuring that funds are held in escrow until the transaction is completed to your satisfaction. With this payment method, you can have peace of mind knowing that your funds are protected during the purchase process.
We stand behind the authenticity of all the watches we sell. Our team of experts meticulously verifies the authenticity of each timepiece, ensuring that you receive a genuine vintage watch. We understand the importance of owning a truly authentic piece of horological history, and our authenticity guarantee gives you the confidence to make your purchase with peace of mind.
Peace of Mind
12 Month Warranty
To further enhance your confidence in the quality and reliability of our watches, we provide a comprehensive 12-month warranty with every fully serviced pre-owned timepiece. This warranty covers any potential defects or issues that may arise, offering you the assurance that your watch will be fully supported during the initial period of ownership.
No Hassle Returns
We strive to exceed your expectations, but if for any reason you are not completely satisfied with your purchase, we offer hassle-free returns. Our customer-centric approach ensures that you can return the watch within a specified period, following our simple and straightforward return process. We want you to be completely satisfied with your purchase, and our dedicated team is here to assist you every step of the way.
Contact Our team
Whether you have a question, need assistance, or simply want to explore our collection further, our friendly and knowledgeable team is here to help. No matter how big or small your inquiry, we are dedicated to providing prompt and personalised support, ensuring that you feel valued and confident throughout your journey with Authentic Watch Co.
Send Us Your Watch
At Authentic Watch Co, we understand that your timepiece holds sentimental value and deserves the utmost care. If you have a watch that requires servicing or repair, we are here to assist you. Our team of skilled watchmakers and technicians will ensure that your watch is treated with the highest level of expertise and attention to detail. Simply reach out to us, and we will guide you through the process of sending us your watch securely and efficiently. Rest assured that your cherished timepiece will be in safe hands.
Full Refund Sent
Customer satisfaction is our top priority at Authentic Watch Co. In the rare event that you are not completely satisfied with your purchase, we offer a hassle-free return process. Upon receiving the returned item, our team will promptly initiate a full refund to you. We value your trust and want you to feel confident in our commitment to your satisfaction.
Protecting You & Your New Watch
Insurance on every shipment
We understand the importance of ensuring the safe delivery of your valuable timepiece. Therefore, we provide comprehensive insurance coverage on every shipment. This means that in the unlikely event of any loss or damage during transit, you are fully protected. We take extra precautions to package your watch securely and work with trusted shipping partners to guarantee a smooth and secure delivery to your doorstep.
Fully serviced before dispatch
At Authentic Watch Co, we take pride in the quality and authenticity of our watches. Each timepiece undergoes a meticulous inspection and servicing process by our experienced watchmakers before being dispatched to you. This ensures that your watch not only meets our strict authenticity guidelines but also performs at its best. We want you to enjoy your new timepiece from the moment it arrives.
Support through the process
At Authentic Watch Co, we believe in providing exceptional customer service from start to finish. Our knowledgeable team is available to answer any questions you may have, whether they are related to a specific watch, payment options, warranty details, or the return process. We are committed to ensuring that your experience with us is smooth, enjoyable, and stress-free.
Strict Authenticity Guidelines
We adhere to strict authenticity guidelines to safeguard your investment. Our experts meticulously examine each vintage watch, verifying its authenticity and ensuring that it meets our high standards of quality. We understand that owning a genuine piece of history is of utmost importance to our customers, and our rigorous authenticity checks are designed to provide you with complete confidence in your purchase.
We’re Here To Answer Your Questions. No Matter How Big or Small.
At Authentic Watch Co, we are dedicated to providing exceptional customer service. We believe that no question is too big or too small when it comes to helping you find the perfect watch or addressing any concerns you may have. Our knowledgeable team is available to answer your inquiries promptly and provide the information you need to make an informed decision. Feel free to reach out to us, and we’ll be delighted to assist you.
How can I pay for a watch using escrow?
When it comes to purchasing a watch from Authentic Watch Co, we offer a secure and reliable payment option through our escrow service. This trusted payment method ensures that your funds are held securely in escrow until the transaction is successfully completed. It provides peace of mind for both buyers and sellers, safeguarding your payment during the entire purchasing process. Our team can guide you through the steps of paying for your desired watch using our escrow service, ensuring a smooth and secure transaction.
What is your warranty policy?
It’s important to note that our warranty does not cover damages resulting from accidents, mishandling, or unauthorized repairs or modifications. However, we are always here to assist you with any concerns you may have, even if they fall outside the warranty coverage. Our goal is to ensure your satisfaction and maintain a long-lasting relationship with you as a valued customer.
What payment options do you offer?
At Authentic Watch Co, we offer a variety of convenient and secure payment options to suit your preferences. You can choose from the following payment methods:
Credit and Debit Cards: We accept major credit cards and debit cards, providing a seamless and secure payment experience.
Bank Wire Transfer: If you prefer a direct bank transfer, we can provide you with our bank details to facilitate the payment process.
PayPal: We also accept payments through PayPal, a widely recognized and trusted online payment platform.
Escrow Service: As mentioned earlier, we offer the option to pay using our escrow service, ensuring a secure transaction for both buyers and sellers.
Please note that certain payment methods may be subject to additional fees or processing requirements. Our team will gladly assist you in selecting the most suitable payment option for your purchase.
How can i return a watch?
While we strive for your utmost satisfaction with your purchase, we understand that circumstances may arise where you need to return a watch. Our return process is designed to be straightforward and hassle-free.
If you wish to return a watch, please follow these steps:
Contact our customer support team: Reach out to our dedicated customer support team within the designated return period, typically within 14 days of receiving your watch. They will guide you through the return process and provide you with the necessary instructions.
Ensure watch condition and packaging: When returning the watch, please ensure it is in the same condition as when you received it, with all original packaging, tags, and accessories intact. This helps us process your return smoothly.
Secure packaging: Use secure packaging to protect the watch during transit, preferably using the original packaging or a similarly padded box. It’s essential to take precautions to prevent any damage during the return shipping.
Shipment and tracking: Ship the watch back to us using a trusted and trackable shipping method. This allows you to monitor the shipment and ensure its safe arrival.
Inspection and refund: Once we receive the returned watch, our team will thoroughly inspect its condition. If everything meets our return policy criteria, we will initiate a refund to the original payment method used for the purchase. Please note that the refund process may take a few business days to complete.
We recommend reviewing our detailed return policy on our website or contacting our customer support team for specific instructions and any additional information regarding your return.
Great experience in buying my first vintage watch (Omega).
Cannot fault the service from Liam, l was extremely impressed with the presentation of the watch. Would definitely purchase again and would recommend to others.
I was nervous about making a significant purchase online but Liam answered my questions patiently and swiftly, even over the Christmas period. The end result is a watch I’m really delighted with, exactly as I’d hoped.
Liam was an outstanding host and very patient with me whilst I decided if I wanted to buy (I was there nearly an hour and a half). Nothing was too much trouble for him to make my experience of viewing the watches and giving his expertise on the models which led to me eventually purchasing a stunning Gold Seamaster with a Gold Bracelet.
First of all, the watch was perfect, and advertised as ‘near mint’, it’s superb. Initially I was a bit apprehensive about sending so much money to someone I didn’t know. After a few emails, where Liam answered all my questions, it gave me the confidence to proceed. I asked for the strap to be changed from grey, to black, and this ‘wasn’t a problem’. All-in-all, a superb service that I’d recommend, 10/10. Thank you Liam.
Dealt with Liam on and off for the last month, lovely chap and very helpful. I made the trip down to his showroom where he had laid out a selection of watches which I’d chosen, along with some of his suggestions which were great. The watch I was planning on buying was even better when I got there and over the moon with my purchase. Liam let me take my time and look through the watches which made my decision relaxed and a nice experience.
After looking for exactly what I wanted for 2 or 3 years, I have just bought a 1968 Omega Seamaster from Authentic watch Co. and realistically I couldn’t have been happier with either the watch or the service.
Liam was extremely helpful and professional without being overly formal.
The watch is at least as good as described and runs perfectly.
See How We Prioritise Security
We understand that purchasing a watch is an investment, and we want to ensure that you feel confident and secure throughout the process.
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