Refund & Returns

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do contact us to discuss the arrangement of the return, as we will advise our return address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned watch. We require approximately two/three business  days to inspect and refund. We will refund  back to your original payment method.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@authenticwatchco.co.uk alternatively please call us.

Exchanges

We offer an exchange, please do contact us to discuss your options

Shipping of Returns

If you are. located outside of the UK, please do contact. us as we can advise the most cost effective and secure way to return your watch.

Require Assistance?

Post sales are just as important to us as sales,  please do not hesitate to contact us to further assist you.

See How We Prioritise Security

We understand that purchasing a watch is an investment, and we want to ensure that you feel confident and secure throughout the process.

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Buyer Protection

All our vintage watches come with full buyer protection. Our Escrow payment method and authenticity guarantee means your purchase is in safe hands. Find out more

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About Us

About Our Company

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UK and International Rates

Returns & Exchanges
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