Frequently Asked Questions
Pricing FAQs
How are the prices determined for the watches?
Our pricing is based on several factors, including the watch’s brand, model, condition, rarity, and market demand. We carefully assess each timepiece’s unique characteristics and consider current market trends to determine a fair and competitive price.
Can I negotiate the price of a watch?
While we strive to offer our customers the best value for their investment, our pricing is already set at a competitive level. However, we understand that individual circumstances may vary, and we encourage you to reach out to us to discuss your specific needs. We will do our best to accommodate you within reasonable limits.
Are the prices inclusive of taxes?
Our listed prices typically do not include taxes. The applicable taxes will be calculated and added during the checkout process, based on your location and the prevailing tax regulations.
Do you offer any discounts or promotions on your watch prices?
We occasionally offer promotions or special discounts on select watches. We recommend visiting our website regularly to stay informed about any ongoing promotions or exclusive offers.
Can I return a watch if I find a similar one at a lower price elsewhere?
While we strive to offer competitive prices, we understand that the market is dynamic, and prices may vary. However, our return policy is not based on price-matching. If you have concerns about your purchase, we encourage you to reach out to our customer support team to discuss your specific situation.
Are there any additional fees or charges apart from the listed prices?
Our listed prices are transparent and inclusive of the watch itself. However, please note that additional charges such as shipping fees, taxes, or import duties may apply depending on your location and the specific regulations in your country. These charges will be clearly communicated to you during the checkout process, ensuring transparency and clarity in the overall pricing.
Shipping FAQs
How long does it take for my watch to be shipped?
We strive to process and ship all orders within 1-2 business days. Once shipped, the delivery time will depend on your location and the shipping method chosen during checkout.
What shipping carriers do you use?
We partner with reputable shipping carriers such as FedEx, DHL, and UPS to ensure reliable and secure delivery of your watch. The carrier used will depend on your location and the shipping method selected.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
How is my watch packaged for shipping?
We take great care in packaging your watch to ensure it arrives safely. Each watch is securely wrapped and placed in a protective box or case. This packaging is then placed in a sturdy shipping box with additional padding for added protection.
Can I track my shipment?
Absolutely! Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimated delivery date through the carrier’s website.
What should I do if there is an issue with my shipment?
If you encounter any issues with your shipment, such as delays or damage during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction. Your happiness is our top priority, and we are here to assist you every step of the way.
Servicing FAQs
Why is servicing a watch important before purchasing?
Servicing a watch before purchase ensures its optimal performance, reliability, and longevity. It involves a thorough inspection, cleaning, and necessary repairs or adjustments to ensure the watch is in top condition and functions accurately.
How do you determine if a watch needs servicing?
Our team of experts carefully examines each watch we offer for sale. They assess factors such as the watch’s age, service history, and overall condition to determine if servicing is required. If necessary, we perform servicing to restore the watch’s functionality and reliability.
What does the servicing process entail?
The servicing process involves disassembling the watch, cleaning its components, inspecting for any worn or damaged parts, lubricating the movement, and reassembling the watch. It also includes regulating the timekeeping and conducting various tests to ensure the watch meets our high standards.
Who performs the servicing of the watches?
We have a dedicated team of skilled watchmakers and technicians who specialise in servicing and repairing watches. They have extensive experience and expertise in working with a wide range of watch brands and models, ensuring that your watch is in capable hands.
Are the parts used for servicing genuine and authentic?
Absolutely. We source genuine and authentic parts directly from authorised suppliers or trusted channels. Our commitment to authenticity extends to the replacement parts we use during servicing, ensuring that your watch maintains its original quality and integrity.
Is the servicing of the watch covered under warranty?
Yes, any servicing performed by us is covered under our warranty. We stand behind the quality of our workmanship and the parts used. If you encounter any issues with your serviced watch within the warranty period, we will address it promptly and ensure your satisfaction.