Omega Seamaster 18k Automatic Watch Men’s 1962, Serviced + Warranty

At Authentic Watch Co, we prioritise the satisfaction and peace of mind of our valued customers. That’s why we offer comprehensive service and warranty options to ensure that your timepiece receives the care it deserves and that you can enjoy your purchase with confidence. Here’s an overview of our Service and Warranty offerings:

Fully Serviced Watches
When you purchase a pre-owned watch from us, rest assured that it has undergone meticulous servicing by our expert watchmakers. Our servicing process includes a detailed examination, disassembly, cleaning, and reassembly of each intricate part. We take pride in delivering fully serviced watches that meet our high standards of performance and reliability.

Twelve Months Warranty
To provide you with added assurance, we offer a twelve-month warranty on all our fully serviced watches. This warranty covers any faults that may arise during normal usage. In the unlikely event that you encounter any issues with your timepiece within the warranty period, our dedicated team will be ready to assist you and resolve the matter promptly.

Expert Watch Servicing
Beyond the warranty period, we understand that your watch may still require servicing and maintenance. At Authentic Watch Co, we offer expert watch servicing for vintage timepieces. We possess a wealth of experience and knowledge in handling various brands and models. From routine maintenance to complex repairs, we ensure that your watch receives the highest level of care and attention.

Transparent and Trustworthy Service
We pride ourselves on our transparent and trustworthy approach to customer service. Our team of experts is always available to answer any questions or concerns you may have before or after any purchase with us.

At Authentic Watch Co, we strive to provide a seamless and reliable delivery experience for our valued customers. We understand the importance of prompt and secure shipping when it comes to delivering your treasured timepiece. Here’s what you can expect from our delivery service:

Fast and Efficient Shipping

We prioritise efficient shipping to ensure your watch reaches you in a timely manner. Once your order is confirmed and payment is processed, our dedicated team works diligently to prepare your watch for shipment as quickly as possible. We partner with reputable shipping carriers to offer reliable and expedited delivery services. Secure Packaging: We take great care in packaging your watch to ensure its safety during transit. Each watch is meticulously wrapped and protected in secure packaging to guard against any potential damage. Our packaging is designed to withstand the rigours of shipping and safeguard your valuable timepiece.

Tracked Shipment

For added peace of mind, we provide tracking information for every shipment. Once your watch is dispatched, we will provide you with a tracking number that allows you to monitor the progress of your delivery. This enables you to stay informed about the whereabouts of your package and estimated delivery date.

Insured Shipments

We understand the significance of your watch purchase, and we take the necessary steps to protect your investment during transit. All shipments are fully insured, providing coverage against loss, theft, or damage that may occur during shipping. This ensures that you can enjoy peace of mind knowing that your watch is protected until it reaches your doorstep.

International Shipping

We offer worldwide shipping, allowing customers from across the globe to enjoy our exceptional selection of vintage watches. Whether you’re located in the same county or on the other side of the world, we will carefully pack and ship your watch to your desired destination. Please note that international shipping may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.

At Authentic Watch Co, we strive to ensure the utmost satisfaction of our valued customers. We understand that occasionally circumstances may arise where you may need to initiate a return. To facilitate a seamless and hassle-free returns process, we have established clear guidelines and procedures. Please familiarise yourself with the following information regarding our returns process:

1. Eligibility for Returns
   • Returns are accepted within 30 days from the date of delivery.
   • The item must be in its original condition and with all accompanying documentation, including the Certificate of Authenticity (if applicable).
2. Initiation of Return
   • To initiate a return, please contact our customer support team within the specified timeframe.
   • Provide your order details and a brief explanation of the reason for the return.
   • Our customer support team will guide you through the necessary steps and provide you with a return authorization number (RAN) if your return meets the eligibility criteria.
3. Secure Packaging
   • Ensure that the watch is securely packaged in its original packaging and peripherals or suitable equivalent packaging to prevent any damage during transit.
   • Include all original accessories, such as extra straps, certificates, documentation, boxes, or links, as applicable.
4. Shipping and Insurance
   • You are responsible for arranging and covering the cost of shipping the returned item back to Authentic Watch Co.
   • We highly recommend using a reliable and traceable shipping method with the appropriate insurance to safeguard the package until it reaches our facility.
5. Inspection and Processing
   • Once we receive the returned item, our expert team will conduct a thorough inspection to verify its condition and authenticity.
   • The inspection process typically takes 3-5 business days from the date of receipt.
6. Refund or Exchange
   • If the returned item meets our return policy criteria, we will proceed with the refund or exchange as per your preference.
   • Refunds will be issued using the original payment method, and the amount refunded will exclude any shipping fees incurred.
   • Exchanges are subject to product availability. If the desired item is unavailable, we will work with you to find a suitable alternative.
7. Communication and Updates
   • Throughout the returns process, our customer support team will keep you informed of the progress and any necessary updates.
   • We are committed to providing transparent and timely communication to ensure a satisfactory resolution.

Please note that the above information provides a general overview of our returns process. For more specific details or if you have any further questions, please refer to our Returns Policy or reach out to our customer support team. We are here to assist you and ensure a smooth and satisfactory returns experience with Authentic Watch Co.